![]() ![]() GAO has designated Medicare as a high-risk program, in part because its size and complexity make it particularly vulnerable to fraud. For example, CMS aims to increase the percentage of actions taken against certain high risk Medicare providers-work central to ZPICs-but does not explicitly link ZPICs' work to the agency's progress toward that goal, another best practice that would allow the agency to better assess the ZPICs' support of CMS's fraud prevention efforts. However, evaluation of such measures, while a best practice, does not connect ZPIC work to agency performance measures. The majority of the measures CMS uses to evaluate ZPICs relate to the quality of their work because, according to CMS officials, quality is the most important element. CMS follows some best practices for ZPICs' oversight, but the agency does not clearly link ZPIC performance to agency program integrity goals. ZPICs generally received good ratings in annual reviews, with five of six eligible for incentive awards. However, CMS lacks information on the timeliness of ZPICs' actions-such as the time it takes between identifying a suspect provider and taking actions to stop that provider from receiving potentially fraudulent Medicare payments-and would benefit from knowing if ZPICs could save more money by acting more quickly. ZPICs also reported taking other actions to protect Medicare funds, including having more than 130 of their investigations accepted by law enforcement for potential prosecution, and working to stop more than 160 providers from receiving additional Medicare payments in 2012. ![]() ZPICs reported that their actions resulted in more than $250 million in savings to Medicare in calendar year 2012 from actions such as stopping payment on suspect claims. ![]() ZPICs reported spending most of this funding on fraud case development, primarily for investigative staff, who in 2012 reported conducting about 3,600 beneficiary interviews, almost 780 onsite inspections, and reviews of more than 200,000 Medicare claims. The Centers for Medicare and Medicaid Services (CMS) paid its Zone Program Integrity Contractors (ZPIC) about $108 million in 2012. ![]()
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